Return policy

MERCHANDISE RETURN, EXCHANGE, AND CANCELLATION AGREEMENT

PREAMBLE

This Merchandise Return, Exchange, and Cancellation Agreement (hereinafter referred to as the “Policy”) governs all post-purchase transactions executed upon https://www.apkav.in/. By consummating a purchase, the purchasing party (hereinafter “End-User”) irrevocably assents to the rigorous stipulations herein. apka V reserves the unilateral authority to adjudicate all return and exchange requests. Deviation from these mandated procedures shall result in the immediate and absolute forfeiture of the End-User’s right to a return, refund, or exchange.

1. STRICT ELIGIBILITY CRITERIA FOR RETURNS

apka V operates under a highly restrictive return protocol. Returns are categorically unpermitted for buyer’s remorse, change of mind, or localized incompatibility.

  • Defect-Only Mandate: The End-User may only petition for a return if the procured apparatus, specifically the V mug kettle, is demonstrably afflicted by a manufacturing defect or is certified Dead On Arrival (DOA).

  • Absolute Prohibition on Used Goods: To qualify for processing, the apparatus must be returned in an utterly pristine, unutilized state. Any evidentiary traces of utilization—explicitly including but not limited to the introduction of water into the stainless steel tank, activation of the power matrix, cosmetic abrasion, or the unwrapping of internal components—shall immediately nullify return eligibility. Such products fall exclusively under the purview of the Limited Warranty for repair, entirely precluding the possibility of a return or refund.

2. INFLEXIBLE TIMEFRAMES AND MANDATORY DEADLINES

Time is of the essence regarding all post-sale claims.

  • Notification Epoch: The End-User bears the absolute burden of formally initiating a return or replacement request within a strict, non-negotiable window of seven (7) calendar days commencing from the timestamp of delivery. Petitions submitted beyond this epoch shall be summarily dismissed without prejudice.

3. AUTHORIZED RETURN INSTRUCTIONS AND PROCEDURAL WORKFLOW

No physical merchandise shall be accepted at our facilities absent prior formalized authorization. The End-User must execute the following sequential mandates:

  1. Formal Initiation: The End-User must navigate to the authorized digital portal at https://apkav.in/ticket or transmit a formal electronic communication to care@apkav.in to lodge a grievance.

  2. Evidentiary Submission: The claim must be substantiated by high-resolution photographic evidence or an uninterrupted unboxing video demonstrating the alleged defect, accompanied by the original tax invoice.

  3. Issuance of RMA: Upon preliminary administrative approval, apka V shall issue a Return Merchandise Authorization (RMA) directive.

  4. Physical Remittance: The End-User must dispatch the merchandise, encompassing all original packaging, protective flaps, and power cables, securely to our central processing hub:

    apka V, AP/21/326, Chekkicheri,Chittady P.O, Alakode VIA,Kannur, Kerala, 670571, India

  5. Carriage Liabilities: Unless explicitly acknowledged as a DOA anomaly by apka V in writing, the End-User assumes total financial responsibility for all return shipping tariffs and transit insurance. apka V strictly disclaims liability for inbound parcels lost or damaged in transit by third-party couriers.

4. RESOLUTION MECHANISMS: REFUNDS AND EXCHANGES

Upon physical receipt and subsequent rigorous technical inspection of the returned asset by apka V personnel, the company retains the sole, unmitigated discretion to dictate the modality of resolution.

  • Exchange Preference: In the event a defect is empirically validated, apka V’s primary and preferred remedy is the dispatch of a functionally equivalent replacement unit.

  • Refund Issuance: Should a refund be authorized, the principal amount shall be credited exclusively to the original payment instrument within 5 to 7 business days. All outbound shipping levies and non-recoverable payment gateway processing fees (typically 2% – 3%) shall be deducted from the finalized refund corpus.

5. ORDER CANCELLATION STIPULATIONS

  • Pre-Dispatch Abrogation: The End-User may request the cancellation of an order exclusively prior to the physical handover of the merchandise to our logistics apparatus. Such requests must be urgently directed to care@apkav.in.

  • Post-Dispatch Nullity: Once a tracking cipher has been generated and the asset is in transit, the order is irrevocably classified as non-cancellable. The End-User must legally take possession of the delivery and subsequent to that, initiate the standard return protocol outlined in Section 3, subject to the strict eligibility criteria delineated in Section 1.

6. EXCULPATION OF LIABILITY

apka V, its proprietors, and corporate officers explicitly repudiate any liability for operational interruptions, financial losses, or corollary damages experienced by the End-User stemming from a defective unit, delivery delays, or the execution of this return protocol. The End-User agrees to hold the company entirely harmless in all matters pertaining to the logistics of merchandise return and exchange.

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